Policies

Touchee Feelee

Policies

Shipping
The time I need to prepare an order for shipping is 3 - 5 working days.
Estimated shipping times:
 •    North America: 4-10 business days (South African Post Office or EMS for larger orders)

•    Europe: 2-6 weeks (South African Post Office or EMS for larger orders)

•    South Africa: 1-2 business days (MDS Collivery courier)

I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping company and is in no way within my control.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options
Secure options 

•    Pay with PayPal
•    EFT for customers in South Africa - PLEASE INQUIRE as EFT is not automatically available upon checkout.

Touchee Feelee never receives your credit card information.


Returns & exchanges
I gladly accept returns and exchanges, just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery

I don't accept cancellations
But please contact me if you have any problems with your order.

The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
    •    Custom or personalised orders
    •    Intimate items (for health/hygiene reasons)
    •    Items on sale

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

15% handling fee will be charged on every return. This is to cover custom fees, duties and taxes when collecting the return parcel from the post office.

Privacy policy
I will only use your shipping and billing address, and contact information
    •    To communicate with you about your order
    •    To fulfill your order
    •    For legal reasons (like paying taxes)